According to the experience of customers of TecAlliance, one of the leading data specialists connecting the digital aftermarket, up to 10 percent of all ordered replacement parts are returned − for various reasons. The handling is expensive and time-consuming and the transports place a burden on the environment. Warranty & Returns, a module of the B2B platform Order Manager, simplifies return processes through digitisation. Since August 2020, the new Version 2.0 has been available; it now offers even more opportunities to save time and process costs with additional functions.

It usually takes at least ten minutes to fill in a paper-based form for a warranty or return claim. And manufacturers require different information for their own specific processes. The manual effort for the applicant is very high and the process is error-prone.

Our Order Manager module Warranty & Returns has many advantages for wholesalers and workshops. In the Order Manager Online Portal, they can immediately create and submit warranty and return claims – free of charge, without prior installation of any software and in less than three minutes.

One tool for all claims

Integrated TecDoc product and vehicle data support the user in filling out the digital claim form. Wholesale dealers can reduce their process costs by at least 50 percent, significantly reduce processing time and increase customer satisfaction by using Warranty & Returns.

Parts manufacturers can use the information from the digital claims form and uploaded photos or videos to decide whether to grant a free replacement or refund or reject the claim. The claimant is informed of the decision in real time.

If a defective part has to be returned, the claimant immediately receives the necessary shipping documents. Unnecessary returns can be avoided thanks to the detailed information provided in the claim. This reduces costs and actively contributes to the environment.

New functions for easier use

The new Version 2.0, which has been available since August 2020, offers a whole range of functions that further simplify the processing of warranty and return claims. For example, the new design is more user-friendly. Up to 999 items can now be returned in one claim, vehicles can be identified via number plate search in several countries and, thanks to the chat function, queries can be clarified directly via the tool.

Wholesalers who already have access to Order Manager can test the Warranty & Returns module directly via the Order Manager Online Portal free of charge.